Order Processing

Once payment has been successfully received, your order will enter Processing while we prepare the relevant items for dispatch.

In Stock Products

Products or variants marked In Stock are available from UK stock. Estimated customer delivery is 2–5 business days after payment confirmation, including sourcing, processing and onward delivery where required. This is an estimate, not a guaranteed delivery date; it does not mean every item is held directly by Kraveon Labs.

To Order Products

Products marked TO ORDER · APPROX. 14 DAYS are sourced after an order is placed and are subject to supplier availability. The expected lead time is approximately 14 days before dispatch, although this may occasionally vary.

28th October — Supplier Stock Arrival

Products or variants marked 28th October are to order, with estimated arrival at our supplier’s UK warehouse on 28 October 2026. Transfer to Kraveon Labs, processing and onward delivery follow. This is not a customer delivery date and remains subject to supplier confirmation. Check the selected strength before ordering.

Variant Availability

Some products are available in multiple strengths and stock may differ between variants. The availability message shown on the product page will update when you select a strength, so please check the status of the exact variant you intend to order.

Shipping Confirmation and Tracking

When your order has been dispatched, its status will move to Shipped and you will receive a shipping confirmation. Where tracking is available for the selected delivery service, your tracking number will be provided so you can follow the shipment with the courier.

Delivery

For In Stock products, the 2–5 business-day customer delivery estimate after payment confirmation includes sourcing where required, processing and courier transit. For to-order products, the stated supplier lead time or stock-arrival date comes first; courier delivery follows dispatch. All estimates can vary by destination, service and circumstances outside our reasonable control.

Once the courier confirms successful delivery, your order may be shown as Delivered.

Delivery Address

Please check your delivery address carefully before completing checkout. If you notice an error after placing an order, contact us immediately. We will try to amend the address where possible, but changes cannot be guaranteed once an order has entered dispatch.

Delays or Tracking Issues

If your tracking has not updated as expected or you believe there is a delivery issue, contact info@kraveonlabs.com with your order number and tracking information so that we can review the shipment.

Cancellations, Returns and Problems with an Order

If you wish to cancel before dispatch, contact us as soon as possible. Voluntary change-of-mind returns, exchanges or refunds are not generally offered after dispatch, except where required by law. This does not affect your statutory rights if goods are faulty, damaged, incorrect, misdescribed or otherwise do not conform to the contract. Please read our Terms & Conditions for full details.

Contact

For order or delivery enquiries, email info@kraveonlabs.com and include your order number wherever possible.

Research Use Only — Not for human or veterinary use.